Here is notable tracking information to check out before reaching out to customer service for support. 

Notably, A-to-Z guarantees protection claims should be made within 90 days of the calculated delivery date. Follow this process to make a claim, log into your account, click on your orders, search out the order you want to claim against, and click on File/View claim. Explain in detail why you’re claiming the first box, then select Request refund through A-to-Z guarantee.

Closing Remarks

Go to the product page, locate and click on the Customer questions and answers, type in your question in the available text box, then click Ask.