You just received your new Hydro Flask. After closer inspection, you realize that it is damaged. What can you do? Well, not to worry. If you bought your Hydro Flask from an authorized seller, you are covered under the Hydro Flask lifetime warranty.
What is protected under the Hydro Flask Lifetime Warranty?
All Hydro Flask productsManufacturer defectsBroken and leaky lidsIssues with insulation
What is not protected under the Hydro Flask Lifetime Warranty?
Normal wear and tearModifications you made to the itemProducts sold by non-authorized sellersDiscolorationScratchesDentsScuffs
Steps to take to secure your refund or replacement item:
Contact Hydro Flask customer service by calling 888-584-9376 or sending an email to info@hydroflask. comExplain the problem to the customer service representativeSubmit any necessary information or photos of the item you will be returningReturn the item within 30 days of the purchase dateShip to Hydro Flask, Attn: Returns 3890 HWY 51 N. Southaven, MS. 3867
Once Hydro Flask receives your returned item, the problem is resolved within 5 to 10 business days. The customer is not charged for the shipping costs of the repaired or replaced item.
What is the lifespan of a Hydro Flask?
Well, that can depend on a few factors. The main thing is, how well the Hydro Flask is being taken care of. If you are using it for manual labor in your workplace, it can be damaged fairly easily during daily activities. Try to avoid getting dents in your Hydro Flask as this can affect its vacuum-sealed technology.
Another thing to consider is to handwash the Hydro Flask. Running them in the dishwasher can affect how well the Hydro Flask stays insulated. It is recommended to handwash the Hydro Flask with warm soapy water and air dry or dry with a clean towel. The Hydro Flask can last a long time if cared for properly.
What if I want to bypass calling the customer service line?
If you don’t have time to call Hydro Flask customer service, you can still contact Hydro Flask via email or a third-party website. The website can be found here. Just click the link: https://donotpay.com/learn/hydro-flask-lifetime-warranty/ and follow the instructions.
How can I test to see if my Hydro Flask is still working properly?
There is a simple test to see if your Hydro Flask is performing at its best. The test is used to see how well the vacuum-sealed insulation is working with your Hydro Flask.
Here are the steps:
Boil a pot of water
Carefully pour the boiled water into your Hydro Flask
Wait 5 minutes
Feel the outer surface of your Hydro Flask
If there are any hot spots on the outside of your Hydro Flask, that means the vacuum-sealed insulation has been compromised. This is considered a manufacturer defect and is covered under the Hydro Flask lifetime warranty.
What does it mean if I’m hearing a rattling noise with my Hydro Flask?
This is a common problem that customers encounter. It has nothing to do with the actual functionality of the Hydro Flask. It is merely cosmetic. Usually, it occurs because a metal ring or disc becomes loose inside the insulation walls. Customers can report the issue and request to receive a replacement, Hydro Flask. This will be protected under the Hydro Flask lifetime warranty.
Will Hydro Flask replace a rusted bottle?
Yes. This issue would fall under the category of a manufacturer’s defect. Contact customer service to resolve the problem.
Hydro Flask pros:
Protected by their Hydro Flask lifetime warrantyQuality customer service with product issuesHave a huge selection of different sizes and colorsGood reputation and brand-worthy nameGood value for money spent
Hydro Flask cons:
There are other cheaper alternativesThey can scratch and dent easilyThey do not fit in most standard-sized cup holdersThey are not dishwasher safe
Hopefully, now you have a better picture of the Hydro Flask lifetime warranty policy. Anything that is considered a manufacturer’s defect is covered under it. Most of these issues under this lifetime warranty protect the vacuum-sealed insulation technology. The one exception would be if you dented your Hydro Flask. If this was the case, your Hydro Flask would not be protected under the lifetime warranty because it would be considered normal wear and tear. Good luck and stay hydrated.
